COBRA + Direct Bill
ACS simplifies COBRA + Direct Bill for clients through online elections
and open enrollment, real-time payments, mailing required notices,
robust reporting, seamless integrations, and more.
An integral part of our broad service is offering you our COBRA Self-Service Member Portal and Mobile App. We designed these tools to provide an information-rich, secure environment, enabling you to manage your COBRA benefits 24 hours a day, 7 days a week at your convenience.
The ACS Cobra Administration App is available via Google Play and Apple.
Automated, Compliant, Seamless
With decades of experience navigating the compliance and business of COBRA + Direct Bill, you can count on us to streamline your workflow and simplify the member experience.
Our Experience
You can depend on our decades of experience navigating the compliance and business of COBRA + Direct Bill.
Our Technology
Our solution is time-tested, innovative, and trusted in the industry to help clients handle complex regulations and carrier needs.
Mail fulfillment
Fully automated and compliant solution that is highly scalable (which makes it easy to manage erratic volume), and is completely hands-off with bar code technology.
Payment processing
Billing/payment processing integrated into one system, and includes the industry’s only post-mark date aware lockbox service integrated directly for settlement.
Streamline Your Workflow
With decades of experience navigating the compliance and business of COBRA + Direct Bill, you can count on us to streamline your workflow and simplify the member experience.
Save time, reduce manual processing, and stay in compliance.
From financial reporting for tracking premium disbursements and settlements, automatically monitoring terminations and elections, 834 file transformation and mapping, to managing employee questions and issues, you can do it all (and view real-time updates) in the COBRA + Direct Bill employer portal.
Access robust, on-demand reporting.
No more waiting for reports! Employers can quickly run reports on-demand in a variety of formats and/or take advantage of custom reporting solutions.
View real-time data.
With us, you get complete transparency with access to all communications and reporting in real-time.
Simplify the Member Experience
Access their account information online.
Our intuitive platform makes it easy for members to make elections, submit payments, view their statuses, make open enrollment elections, and get help when they need it (24/7).
Stay connected via mobile app.
Nearly everyone has a smartphone (even if they don’t have a computer), which means that members can maintain access to their COBRA + Direct Bill account when they leave your company (or are simply on-the-go).
View real-time payments.
Some systems take days to update after a member makes a payment (which increases call volumes). But with ACS, members get real-time, immediate updates to their account after making a payment.
Make open enrollment elections online.
When life changes, often times benefits need to change, too. COBRA + Direct Bill members can make open enrollment elections online and choose different plans, add or drop dependents, and more.
Receive automated, clear communications.
Our COBRA + Direct Bill letters are editable and separate (so you can make sure every letter is clear to avoid confusing calls from members). Plus, letters and notifications are fully automated to save time and stay in compliance.
Access the Employer and Member portal
Ready to visit the Employer and Member portal? You can access it below.
Get started with COBRA + Direct Bill
Learn more about how ACS can simplify your COBRA administration.
Contact Us
If you should have any questions or comments, please do not hesitate to contact our office during normal business hours of 8:00 am – 6:00 pm EST at:
Customer Contact Center
Customer Support Email
COBRA Support Fax
(336) 714-1405